At the login page for TurnItIn click Forgot your password:
![forgot password](https://cdnsm5-ss11.sharpschool.com/UserFiles/Servers/Server_8717213/Image/Our%20District/Technology/Tech%20Tutorials/Troubleshooting/TurnItIn/forgot.jpg)
On the next screen enter the information requested and click Next:
![password reset screen 1](https://cdnsm5-ss11.sharpschool.com/UserFiles/Servers/Server_8717213/Image/Our%20District/Technology/Tech%20Tutorials/Troubleshooting/TurnItIn/reset1.jpg)
On the following screen answer the secret question and click next:
![reset password screen 2](https://cdnsm5-ss11.sharpschool.com/UserFiles/Servers/Server_8717213/Image/Our%20District/Technology/Tech%20Tutorials/Troubleshooting/TurnItIn/reset2.jpg)
If you don't remember the answer to the secret question click "Forgot your answer?" and you will get an email with a password reset link:
![email sent](https://cdnsm5-ss11.sharpschool.com/UserFiles/Servers/Server_8717213/Image/Our%20District/Technology/Tech%20Tutorials/Troubleshooting/TurnItIn/reset3.jpg)